Shipping

Processing time

In-stock pieces are dispatched in 1–3 working days. Made-to-order pieces are dispatched in 7–14 working days.

Processing time is separate from transit time. Working days are Monday to Friday, excluding public holidays.

Standard shipping by destination

Estimated Standard transit time is 7–10 business days after dispatch. Transit times are estimates and may be affected by customs processing, public holidays or carrier delays.

The table below lists our configured Standard shipping rates and free-shipping order thresholds. Amounts are in the currency shown.

The U.S. rate above applies to the contiguous 48 states and District of Columbia, not Alaska, Hawaii or U.S. territories. Available delivery services and final charges for your destination are shown at checkout.

Duties and taxes

Import duties and taxes are included for all destinations we ship to.

Tracking and help

You will receive tracking information by email when your order is dispatched.

For help with an existing order or delivery, contact care@alvaura.com. Before placing an order, contact hello@alvaura.com.

Read our returns policy.

Returns

Our 30-day return policy

You may request a return within 30 days of receiving your order, subject to the conditions and exclusions below.

Items must be unworn and unused, with their original packaging and tags. Proof of purchase is required.

Standard made-to-order pieces are eligible for return within the same 30-day period. A piece is not excluded simply because it was made to order.

How to request a return

Email care@alvaura.com before sending your item back. We will provide instructions on how and where to send an approved return. Items sent back without first requesting a return will not be accepted.

For approved, eligible U.S. returns, Alvaura provides a return label at no charge. Outside the U.S., return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

Return exceptions

The following are not eligible for change-of-mind returns:

• Customized or personalized pieces.
• Items marked at a promotional price.
• Items marked Final Sale.
• Gift cards.

Using Welcome15 on an otherwise full-price item does not, by itself, exclude that item from our 30-day return policy. All other conditions and exclusions still apply.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Email care@alvaura.com with details and photos.

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at care@alvaura.com.

Original shipping charges are non-refundable unless the item is faulty or incorrect. This policy does not affect your statutory rights.