FAQs
Shipping and returns information for your Alvaura order. For the full policy, see Shipping & Returns.
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Need Help?
Before placing an order, email hello@alvaura.com. For an existing order, delivery or returns, email care@alvaura.com.
Shipping
When will my order be dispatched?
In-stock pieces are dispatched in 1–3 working days. Made-to-order pieces are dispatched in 7–14 working days.
Processing time is separate from transit time. Working days are Monday to Friday, excluding public holidays.
How much is Standard shipping, and how long does it take?
Standard shipping is US$7.90 on orders under US$150, and free on orders of US$150 or more.
Estimated Standard transit time is 7–10 business days after dispatch. Transit times are estimates and may be affected by customs processing, public holidays or carrier delays.
Available delivery services and final charges for your destination are shown at checkout.
Are duties and taxes included?
Import duties and taxes are included for all destinations we ship to.
How can I track my order?
You will receive tracking information by email when your order is dispatched. For help with an existing order or delivery, contact care@alvaura.com.
Returns
Which pieces can I return?
You may request a return within 30 days of receiving your order. Items must be unworn and unused, with their original packaging and tags. Proof of purchase is required.
Standard made-to-order pieces are eligible within the same 30-day period. Customized or personalized pieces, items marked at a promotional price, Final Sale items and gift cards are not eligible for change-of-mind returns.
See Shipping & Returns for full conditions and statutory rights.
How do I request a return, and who pays for the label?
Email care@alvaura.com before sending your item back. Items sent back without first requesting a return will not be accepted.
For approved, eligible U.S. returns, Alvaura provides a return label at no charge. Outside the U.S., return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
Can I return a full-price item purchased with Welcome15?
Using Welcome15 on an otherwise full-price item does not, by itself, exclude that item from our 30-day return policy. All other conditions and exclusions still apply.
How are refunds and exchanges handled?
We will notify you once we have received and inspected your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to process the refund.
We do not offer direct exchanges. Return the item you have and, once the return is accepted, make a separate purchase for the new item.
See Shipping & Returns for full refund details.